FAQ'S

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WHAT MATERIALS ARE THE JEWELLERY MADE OF ?

WE ONLY WORK WITH 18K PURE GOLD, DIAMONDS, PRECIOUS & SEMI PRECIOUS STONES.

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HOW LONG DOES THE DELIVERY TAKE ?

DELIVERY WITHIN THE UAE TAKES BETWEEN ONE WEEK UPTO 10 DAYS.

INTERNATIONAL DELIVERIES MAY TAKE BETWEEN 10 DAYS UPTO 2 WEEKS.

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HOW DO I TRACK MY INTERNATIONAL ORDER ?

AS EACH ITEM IS CUSTOM MADE, FROM THE DATE OF PURCHASE WE ESTIMATE UPTO 10 DAYS OF MANUFACTURING, UNTILL THE ITEM IS READY TO BE SHIPPED, YOU WILL BE INFORMED VIA EMAIL ALONG WITH THE FEDEX TRACKING NUMBER.

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DO I HAVE TO PAY ANY LOCAL TAX ?

GOODS DELIVERED OUTSIDE OF THE UAE MAY BE SUBJECT TO LOCAL TAXES IN THE COUNTRY OF DELIVERY.

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WHAT IS THE RETURN POLICY ?

WE DO NOT OFFER A RETURN POLICY AS EACH PIECE IS CUSTOM MADE, HOWEVER WE DO PROVIDE A REPLACEMENT SERVICE IF THE ORDER IS FAULTY OR DAMAGED DURING SHIPPING, YOU MAY RETURN IT WITHIN 2 DAYS OF DELIVERY BUT PLEASE CONTACT INFO@SIMAJEWELS.COM BEFORE RETURNING YOUR ITEM IN ITS ORIGINAL PACKAGING.

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DOES THE COLOR WEAR OFF ?

OUR PIECES ARE MADE OUT OF PURE 18K GOLD SO THE COLOR REMAINS THE SAME & MAY BE WORN EVERYDAY & EVERYWHERE.

HOWEVER, DUE TO THE METALLIC COMPOSITIONS OF THE GOLD, TARNISHING ALTHOUGH RARE MAY OCCUR OVER TIME, WE RECOMMEND TO CLEAN THE JEWELLERY FROM TIME TO TIME.

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NOTE : ONLY BLACK RHODIUM GOLD COLOR MAY WEAR OFF AFTER SOME TIME & USE.